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Unleashing Workplace Performance and Productivity through Effective Questioning

Lecturer icon Chris Chew
Clock icon 7 Hours

Course Dates

Note: Please refer to the fees and funding table for the course fees.

No Schedules Available.

Notice:

This session will be conducted face-to-face at IAL. More details will be sent to the confirmed registrants.

What Is This Session About?

In our dynamic Industry 4.0 world, where technology is often perceived as replacing human jobs, it is vital to recognise that people are still an organisation’s greatest competitive advantage. Employees strategise, drive innovation, manage production and ensure customer satisfaction – tasks machines aren’t adept in. Hence, optimising employee performance is crucial to workplace success, and it starts with asking them good questions. Yes, the ability to ask good questions is critical in tapping into an employee’s best thinking and performance at the workplace – it’s about helping them to learn rather than teaching them. Effective questioning as part of a developmental coaching process can lead to tremendous improvement in personal and workplace performance. In this course, participants will gain the knowledge and skills to effectively apply practical frameworks, tools, and techniques, empowering them to foster and maximise the performance of others. 

What Does The Session Cover?

By the end of the session, participants will be able to:
 
  • Appreciate the importance of listening & asking questions to improve employees and organisational performance
  • Recognise the critical mindset aspects required when asking the questions
  • Describe and apply the components of the Mindset, Feelings, Behaviour and Impact (MFBI) and Goal, Reality, Options, and Will (GROW) model
  • Apply listening and questioning skills to resolve issues and develop others

Who Is It Suitable For?

This course is ideal for leaders, managers, HR professionals, L&D practitioners, and workplace coaches looking to enhance employee engagement, motivation, and performance. It is also beneficial for team leads and supervisors who want to develop their questioning and listening skills to foster innovation, problem-solving, and professional growth within their teams. Anyone responsible for talent development and performance management will gain valuable insights into using questioning techniques as a tool for workplace success.

Course Funding and Policies

About the Speaker

Chris Chew (Mr)

Chris Chew (Mr)

Principal Consultant | ThinkE LLP

Chris Chew is an experienced learning and organisation development practitioner with more than 20 years of experience in helping individuals, teams, and organisations achieve sustainable performance. Chris has many years of line and consulting experience working in large multinationals like Shell (covering retail, commercial, manufacturing, and IT) and top Singapore institutions such as Singapore Institute of Management, where he has led initiatives such as organisational culture transformation, leadership development, change management, talent and succession management, and employee engagement, as well as managed corporate learning and development.

 

He now coaches executives to become better leaders, and conducts talks, workshops, and technology-enabled learning (e.g. webinars) in areas such as personal mastery, mindset change, influencing skills, team effectiveness, coaching/mentoring, and facilitation skills.

 

Chris was the lead adjunct lecturer in Organisational Development and Change at the Singapore University of Social Sciences. He is also a certified Neuro-Axiology Coach, DISC, I-OPT facilitator, Results Coaching System Coach, AEP (AAE) Professional, ACTA certified trainer, and adjunct facilitator at the Institute of Adult Learning Singapore. Chris is the author of the book Conversations About Success – What Matters and How to Achieve It.

 

Chris holds a Master of Organisational Leadership (Leadership, Policy, and Change) from Monash University, Australia, as well as a Bachelor of Engineering (Honours) from Nanyang Technological University, Singapore.